Warranty Repair requests

Please bring a copy of the bill of sale with you or email the receipt upon request to waive deposit charge. 

Warranty companies do not cover repairs under warranty if the unit works to specification, for intermittent issues, or if the receipt indicates open box or used on the receipt.  In the event your equipment is not covered by warranty, you will be charged our shop minimum of $125.00 and an estimate will be provided upon request. The $125.00 will be applied to the total cost of the repair.    

Before you ship any equipment to our shop, please call us so we may confirm the unit is covered by warranty.  You may email a copy of the bill sale which includes name of the seller, the equipment purchased, and the purchase date.  Once we have verified the item is covered by warranty, we will provide a work order number before you ship your unit.  

When shipped, please include a note detailing:  

-Your name
-Contact number
-Shipping Address
-Problem with your equipment
- Amount of insurance for protection during shipment
-Copy of the Bill of Sale if not provided previously. 

Be sure to double box with adequate shipping materials in order to protect your item from damage. Please insure for the value of the unit.  Call or email us with shipping company name, date shipped, and the tracking number. 
                                               

Warranty Repair requests

Rainbow Electronics

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